Our complete service, where we organise, liaise and escort means that you can focus on your treatment knowing that we are dealing with the detail.

This includes the following:

You provide us with your diagnostic information - X-ray, MRI scan and complete a medical questionnaire.

We provide you with a complete quote for your treatment, flights, accommodation, in country transport and service charge.

We book your treatment and we are with you every step of the way.

For the majority of patients, the treatment costs will be those that are agreed at the time of the contract.
However, treatment costs may vary if extra surgical intervention is required or there are significant additional consumables used. Drugs and medications are charged as extra items.
We will discuss all the costs with you at the outset of your journey to treatment. This will include an itemised bill for every element of the service.
Payment is made on the signature of the contract. This is because there is generally only a short period of time between the contract signature and the dates of the treatment. If for some reason, there is to be a significant period before treatment, we may agree to payment of 50% on signature and the balance not later than 14 days before travel. In such a case however both installments must be paid prior to treatment taking place.

We require that all our patients are protected by insurance provided that it can be obtained. Comprehensive medical travel insurance covers you for both medical treatment and travel and may not be as expensive as you may think. Here is the link to our preferred provider www.medicaltravelshield.com

We understand that sometimes it may be  necessary to cancel a treatment. We will go through the Access Medical Treatment cancellation policy with you during your first consultation, prior to you deciding to proceed with your treatment.
We will also direct you to the Key Facts document used by the insurance company we recommend patients to use so that you have a full understanding of what is covered.

There is no small print, we treat you how we want to be treated, with transparency, respect, honesty and care.

Access Medical Treatment and its Provider hospitals operate to a high code of ethics. We therefore retain the right to decline requests to access our services in certain circumstances.

Please note that our insurance provider offers cover for patients up to the age of 66. For older patients, we have negotiated with our medical insurance provider to look at each patient on a case by case basis. If you are unable to secure insurance, we would discuss potential costs for unforeseen emergency treatment or other emergency costs to help you to make an informed decision on whether to proceed with treatment but it may be that we are unable to accept you as our patient.

We are also unable to accept patients for elective surgery where a patient has not been able, for whatever reason, to secure a letter of referral from their General Practitioner or other medical consultant.

Visit our extensive FAQ section, to see if we have already answered your questions.

If you would like to speak to us to find out more information about our service, please head to our CONTACT page. We look forward to hearing from you.